ServiceMaster Clean®: Simplifying Multi-location Cleaning

ServiceMaster Clean’s Strategic Accounts Program offers comprehensive, efficient, and tailored cleaning solutions for clients with multiple locations across a region or nationwide.  By leveraging a dedicated point of contact and a consistent approach to service delivery, the program ensures high standards, operational efficiency, and cost savings across multiple locations. 

A dedicated point of contact serves as a single, consistent liaison between the client and ServiceMaster’s operational teams. This role simplifies communication, ensures timely issue resolution, enhances accountability, provides tailored service, and delivers consistent reporting. Multi-site partners often require local-level resolution supported by national-level intervention. A dedicated account support team allows a single outreach to quickly create solutions for issues that might otherwise require significant time and effort. This centralized communication ensures clients receive prompt, efficient, and customized support, leading to higher satisfaction and smoother operations. 

ServiceMaster Clean offers a single cleaning agreement for multiple locations, providing several key benefits over individual agreements. With single-source billing, clients receive one consolidated invoice, simplifying payment processes, reducing administrative overhead, and minimizing errors. Centralized KPI reporting across all locations provides a unified view of performance, making it easier to monitor, benchmark, and identify trends or issues. Managing one agreement instead of multiple contracts reduces complexity, saving time and resources in negotiations, renewals, and compliance tracking. This approach is timely, cost-effective, and simplifies contract management with consistent expiration dates and one legal language. 

ServiceMaster maintains consistent cleaning standards across all locations through a robust quality assurance framework. This includes Express Inspections, which monitor cleanliness scores, task completion rates, and service protocol compliance in real-time. Franchisees conduct regular inspections using a standardized checklist, and ongoing training, communication, and feedback loops help maintain operational excellence and uniformity across locations. This dual approach ensures consistency, transparency, and accountability. 

“We serve all markets and types of clients – education, healthcare, construction, commercial, manufacturing. Backed by the almost century-old ServiceMaster brand and flanked by the expertise and stellar reputations of our sister businesses, ServiceMaster Restore® and ServiceMaster BioClean™, we show up in ways none of our competitors can match. Our strong national presence is not a one-size-fits-all approach; we offer customized cleaning solutions. We don’t have operators; we have Owners – a true partnership.” – Austin Yoder, Chief Operating Officer, ServiceMaster Clean and ServiceMaster Restore.

If you’re interested in seeing if the ServiceMaster Clean® Strategic Account program is right for your business, please visit our website HERE.