ServiceMaster OpCo Holdings LLC (the “Company”) provides this Personnel Privacy Notice (“Notice”) to explain our practices regarding the collection and use of Personal Information about California employees, contractors, and others who work for us (collectively, “Personnel”) within the context of your work at the Company. This Notice explains what Personal Information we collect about California Personnel, why we collect it, how we use and disclose it, and the rights you have relating to your Personal Information under the California Consumer Privacy Act, as modified by the California Privacy Rights Act of 2020 (the “CCPA”).
As used in this Notice, the term “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you. Personal Information does not include information that is publicly available, de-identified, or aggregated.
I. How and Why We Collect Your Personal Information
Within the past 12 months, we collected Personal Information about our Personnel as follows:
| Category of Personal Information | Categories of Sources from which Collected | Purposes for Collection / Use |
| Identifiers including real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers | Directly from you Automatically when you use our electronic systems Created by us (e.g., your username and Company email address) From service providers that help us to run our business | To communicate with you To onboard and enroll you as a Personnel To manage our employment relationship with you To provide compensation and benefits To comply with applicable laws and regulations To manage the security of our premises and systems To detect and prevent fraud against you and/or us |
| Personal Information described in Cal. Civ. Code § 1798.80(e), including your name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, or other financial information, medical information, or health insurance information | Directly from you From service providers that help us to run our business | To communicate with you To onboard and enroll you as a Personnel To manage our employment relationship with you To provide compensation and benefits To comply with applicable laws and regulations To manage the security of our premises and systems To detect and prevent fraud against you and/or us |
| Characteristics of protected classifications under California or federal law, including age and date of birth, marital status, race, ancestry, ethnic origin, sex, gender, sexual orientation, gender identity, religion or creed, military or veteran status, medical condition, genetic information, disability | Directly from you From service providers that help us to run our business | To comply with applicable laws and regulations |
| Internet or other electronic network activity information, including browsing history and search history Please note: We only collect this information when you use a Company-owned device. | Automatically when you use our electronic systems From service providers that help us to run our business | To manage corporate information technology To manage the security of our premises and systems To allow you to perform job functions To detect and prevent fraud against you and/or us |
| Geolocation data, including access-control data based on Personnel badge swipes and location data inferred from your device IP address | Directly from you Automatically when you use our electronic systems Through GPS tracking of Company vehicles | To manage corporate information technology To manage the security of our premises and systems To manage Company vehicles To detect and prevent fraud against you and/or us |
| Audio, electronic, visual, thermal, olfactory, or similar information, including closed-circuit images, photographs and video of you (for ID badges, marketing materials, etc.), and audio recordings as may relate to your job functions | Directly from you Automatically while you are on Company property or using certain Company devices (e.g., if you answer or place phone calls on a recorded line) | To manage the security of our premises and systems To manage job duties, evaluate performance, and operate our business |
| Professional or employment-related information, including: Recruitment information (such as skills, qualifications, references, recommendations, and other information included in a resume, application form, or cover letter) Background information commonly used for onboarding and security screenings Personnel profile information (personnel status, organization information, performance and talent information, employment background, functional experience, leadership experience, honors or awards, timesheets, education, training, professional certifications, evaluations, developmental planning, career interests and development information, and other talent management and team-based assessments) Compensation, payroll, and benefits information Medical, parental, family, vacation, and other leave and associated records, including details of the types of and reasons for leave being taken, duration of leave, and leave-related correspondence Any termination of employment documentation, including resignation letters, dismissal letters, minutes of meetings, settlement agreements and related correspondence | Directly from you From service providers that help us to run our business | To onboard and enroll you as a Personnel To manage job duties, evaluate performance, and operate our business To manage our employment or working relationship with you To provide compensation and benefits To comply with applicable laws and regulations |
| Inferences used to create a profile reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes | Drawn from the other categories of Personal Information we collect | To manage job duties, evaluate performance, and operate our business |
| Sensitive personal information, including Social security, driver’s license, state identification card, passport number, precise geolocation (location within a radius of 1,850 feet), Personal Information that reveals a Personnel’s racial or ethnic origin, contents of mail, email, and text messages collected through Company-owned equipment except those for which we are the intended recipient, and Personal Information collected and analyzed concerning a Personnel’s health | Directly from you Drawn from the other categories of Personal Information we collect Automatically when you use certain types of electronic systems From service providers that help us to run our business | To onboard and enroll you as a Personnel To manage job duties, evaluate performance, and operate our business To manage our employment relationship with you To provide benefits To comply with applicable laws and regulations To manage corporate information technology To manage Company vehicles |
We do not use or disclose Sensitive Personal Information for purposes to which the right to limit use and disclosure applies under the CCPA.
We collect the following information about you, which does not directly fall within the categories listed in the CCPA:
- Proof of authorization to work in the United States, and documents you provide with your US Citizenship and Immigration Services Form I-9)
- Emergency contacts/next of kin information, details about your spouse/partner, dependents and beneficiaries (such as their names, ages, titles, relationship to you, addresses, telephone numbers, and email addresses)
- Languages spoken
- Criminal records information including results of background checks
- Withholdings, and tax information (such as information collected on IRS Form W-4 and California Tax Form DE 4)
- Information about births, adoptions, deaths, child medical support orders, loss of eligibility for medical coverage, and other life events that may trigger an opportunity to modify your benefits elections
- Information about your health, sickness, and absences (including information regarding your physical and/or mental health, any participation in health and wellness programs, drug and alcohol screening information, medical provider information—for example, if you apply for workers’ compensation—and information about any conditions that may require accommodations within the workplace)
Unless otherwise specified, the sources of this Personal Information, the purposes for which we use it, and the categories of persons to which we disclose it are the same as those listed for Professional or Employment-Related Information.
II. How Long We Keep Your Personal Information
We keep the categories of Personal Information described above for as long as is necessary for the purposes described in this Notice or otherwise authorized by law. This generally means holding the information for as long as one of the following apply:
- Your Personal Information is reasonably necessary to manage our operations, to manage your relationship with us, or to satisfy another purpose for which we collected the information;
- Your Personal Information is reasonably necessary to carry out a disclosed purpose that is reasonably compatible with the context in which the Personal Information was collected;
- The information is reasonably required to protect or defend our rights or property (which will generally relate to applicable laws that limit actions in a particular case); or
- We are otherwise required or permitted to keep your information by applicable laws or regulations.
Where information is used for more than one purpose, we will retain it until the purpose with the latest period expires. For more information about our retention policies, please contact us using the contact details below.
III. Disclosures of California Personnel Personal Information
Within the preceding 12 months, we have not sold or shared for cross-context behavioral advertising the Personal Information of California Personnel that we collect in relation to you working at ServiceMaster. If you also interact with us as a consumer, please review our Consumer Privacy Notice for more information about our practices in that context. We do not have actual knowledge that we sell or share the Personal Information of consumers under 16 years of age.
The chart below shows the categories of Personal Information we have disclosed to our service providers and contractors for a business or commercial purpose during the last 12 months.
Disclosures for a Business or Commercial Purpose
| Category of Personal Information or Sensitive Personal Information | Categories of Recipients to Which the Information Was Disclosed | Purposes for Disclosure |
| Identifiers | Service providers that help us to run our business Benefits providers Governmental authorities | To onboard and enroll you as a Personnel To provide compensation and benefits To manage corporate information technology To comply with applicable laws and regulations To perform services on our behalf (including processing, maintaining, and collecting Personal Information) |
| Personal Information described in Cal. Civ. Code § 1798.80(e) | Service providers that help us to run our business Benefits providers Governmental authorities | To onboard and enroll you as a Personnel To provide compensation and benefits To manage corporate information technology To comply with applicable laws and regulations To perform services on our behalf (including processing, maintaining, and collecting Personal Information) |
| Characteristics of protected classifications | Service providers that help us to run our business Benefits providers Governmental authorities | To comply with applicable laws and regulations For diversity and inclusion programs To perform services on our behalf (including processing, maintaining, and collecting Personal Information) |
| Internet or other electronic network activity information | Service providers that help us to run our business | To manage corporate information technology To manage the security of our premises and systems To detect and prevent fraud against you and/or us To perform services on our behalf (including processing, maintaining, and collecting Personal Information) |
| Geolocation data | Service providers that help us to run our business | To manage corporate information technology To manage the security of our premises and systems To detect and prevent fraud against you and/or us To perform services on our behalf (including processing, maintaining, and collecting Personal Information) |
| Audio, electronic, visual, thermal, olfactory, or similar information | Service providers that help us to run our business | To manage corporate information technology To manage the security of our premises and systems To perform services on our behalf (including processing, maintaining, and collecting Personal Information) |
| Professional or employment-related information | Service providers that help us to run our business Benefits providers Governmental authorities | To onboard and enroll you as a Personnel To provide compensation and benefits To comply with applicable laws and regulations To perform services on our behalf (including processing, maintaining, and collecting Personal Information) |
| Inferences | Service providers that help us to run our business | To manage job duties and operate our business To manage corporate information technology To detect and prevent fraud against you and/or us To perform services on our behalf (including processing, maintaining, and collecting Personal Information) |
| Sensitive Personal Information | Service providers that help us to run our business | To onboard and enroll you as a Personnel To provide compensation and benefits To perform services on our behalf (including processing, maintaining, and collecting Personal Information) To comply with applicable laws and regulations |
IV. Submitting Requests Relating to Your Personal Information
If you are a resident of California, you have the right to submit certain requests relating to your Personal Information as described below. To exercise any of these rights, please submit a request through our webform or call us at 1-888-827-1889. Please note that, if you submit a request to know, request to delete or request to correct, you may be asked to log into your account or to provide 2-3 pieces of Personal Information that we will match against our records to verify your identity. You may designate an authorized agent to make a request on your behalf; however, you will still need to verify your identity directly with us before your request can be processed. An authorized agent may submit a request on your behalf using the webform or toll-free number listed above.
Right to Know. You have the right to know what Personal Information we have collected about you, which includes:
- The categories of Personal Information we have collected about you, including:
- The categories of sources from which the Personal Information was collected
- Our business or commercial purposes for collecting or disclosing Personal Information
- The categories of recipients to which we disclose Personal Information
- The categories of Personal Information that we disclosed for a business purpose, and for each category identified, the categories of recipients to which we disclosed that particular category of Personal Information
- The specific pieces of Personal Information we have collected about you
Right to Delete Your Personal Information. You have the right to request that we delete Personal Information we collected from you, subject to certain exceptions.
Right to Correct Inaccurate Information. If you believe that Personal Information we maintain about you is inaccurate, you have the right to request that we correct that information. You may also make certain changes and updates to your Personal Information through our human resources portal.
Right to Non-Discrimination for the Exercise of Your Privacy Rights. If you choose to exercise any of your privacy rights under the CCPA, you also have the right not to receive discriminatory treatment by us, including retaliation against you as a Personnel.
V. How to Contact Us
If you have any questions about how we handle your Personal Information, please contact us at:
Phone: 1-888-827-1889
Last Updated: May 30, 2023