ServiceMaster and its affiliates (collectively “ServiceMaster Brands” or the “Company”) provides this California Applicant Privacy Notice (“Notice”) to explain our practices regarding the collection of Personal Information through our job application process, including, but not limited to, our careers websites at https://aftermath.atsondemand.com/, www.servicemaster.com/careers/, and https://careers.twomenandatruck.com. This Notice explains what Personal Information we collect about California applicants, why we collect it, how we use and share it, and the rights you have relating to your Personal Information under the California Consumer Privacy Act, as modified by the California Privacy Rights Act of 2020 (the “CCPA”).
As used in this Notice, the term “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you. Personal Information does not include information that is publicly available, de-identified, or aggregated.
I. How and Why We Collect Your Personal Information
Within the past 12 months, we collected Personal Information about job applicants as follows:
| Category of Personal Information | Categories of Sources from which Collected | Purposes for Collection / Use |
| Identifiers including real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name or other similar identifiers | Directly from you Automatically when you use our website From service providers that help us to run our business From third parties | To open and maintain your application records To assess your eligibility for employment To communicate with you regarding your application To comply with applicable laws and regulations To manage the security of our premises and systems To detect and prevent fraud against you and/or us |
| Personal Information described in Cal. Civ. Code § 1798.80(e), including your name, signature, address, telephone number, education, employment, and employment history | Directly from you From service providers that help us to run our business From third parties | To open and maintain your application records To assess your eligibility for employment To communicate with you regarding your application To comply with applicable laws and regulations To manage the security of our premises and systems To detect and prevent fraud against you and/or us |
| Characteristics of protected classifications under California or federal law, including race, ancestry, ethnic origin, sex, gender, gender identity, military or veteran status, medical condition, disability Please note: We only collect this information if you choose to voluntarily disclose it to us | Directly from you From service providers that help us to run our business From third parties | To comply with applicable laws and regulations |
| Geolocation data, including location data inferred from your device IP address | Automatically when you use our website From service providers that help us to run our business From third parties | To provide you with tailored recommendations, and updates To show you relevant ads while you are browsing the internet or using social media To improve our website, set default options, and provide you with a better application experience To protect the security of our website To detect and prevent fraud against you and/or us |
| Audio, electronic, visual, thermal, olfactory, or similar information, including closed-circuit images, photographs and video of you, and audio recordings as may relate to your application | Directly from you Automatically while you are on Company property | To manage the security of our premises and systems To carry out video interviews |
| Professional or employment-related information, including: Skills, qualifications, work experience, references, recommendations, and other information included in a resume, CV, application form, or cover letter; Answers to behavioral or other screening questions in an application or interview; Information contained in any personal webpages or documents you choose to share with us; Information relating to professional licenses, training, disciplinary actions, and membership in professional organizations; Information relating to membership in civic organizations | Directly from you From service providers that help us to run our business From third parties | To open and maintain your application records To assess your eligibility for employment To comply with applicable laws and regulations To detect and prevent fraud against you and/or us |
| Non-public education information, including school(s) attended, grades, transcripts, records of attendance, disciplinary records, and other information relating to your secondary and post-secondary education | Directly from you From service providers that help us to run our business From third parties | To open and maintain your application records To assess your eligibility for employment To comply with applicable laws and regulations |
| Sensitive Personal Information, including Personal Information that reveals a consumer’s racial or ethnic origin, religious or philosophical beliefs | Directly from you | To comply with applicable laws and regulations |
We do not use or disclose Sensitive Personal Information for purposes to which the right to limit use and disclosure applies under the CCPA.
We may collect the following information about you, which does not directly fall within the categories listed in the CCPA: Visa status and work authorization information.
Unless otherwise specified, the sources of this Personal Information, the purposes for which we use it, and the categories of persons to which we disclose it are the same as those listed for Professional or Employment-Related Information.
II. How Long We Keep Your Personal Information
We keep the categories of Personal Information described above for as long as is necessary for the purposes described in this Notice or otherwise authorized by law. This generally means holding the information for as long as one of the following apply:
- Your Personal Information is reasonably necessary to manage our operations, to manage your relationship with us, or to satisfy another purpose for which we collected the information;
- Your Personal Information is reasonably necessary to carry out a disclosed purpose that is reasonably compatible with the context in which the Personal Information was collected;
- The information is reasonably required to protect or defend our rights or property (which will generally relate to applicable laws that limit actions in a particular case); or
- We are otherwise required or permitted to keep your information by applicable laws or regulations.
Where information is used for more than one purpose, we will retain it until the purpose with the latest period expires. For more information about our retention policies, please contact us using the contact details below.
III. Disclosures of California Applicant Personal Information
Under California law, a “sale” of Personal Information does not necessarily involve an exchange of money. Instead, the term also includes disclosures of Personal Information to third parties under circumstances where the third parties may use the information for their own purposes.
The two charts below show the categories of Personal Information we have sold, shared with third parties for cross-context behavioral advertising, or disclosed to our service providers and contractors for a business or commercial purpose during the last 12 months. We do not have actual knowledge that we sell or share the Personal Information of consumers under 16 years of age.
Sales and Sharing of Personal Information
| Category of Personal Information or Sensitive Personal Information | Sold? | Shared for Cross-Context Behavioral Advertising? | Categories of Third Parties to which Information was Sold or Shared | Purposes for Selling / Sharing |
| Identifiers | Yes | Yes | Advertising networks Data analytics providers | Marketing and advertising |
| Internet or other electronic network activity information | Yes | Yes | Advertising networks Data analytics providers | Marketing and advertising |
| Category of Personal Information or Sensitive Personal Information | Categories of Recipients to Which the Information Was Disclosed | Purposes for Disclosure |
| Identifiers | Service providers that help us to run our business Governmental authorities | To maintain your application records To detect and prevent fraud against you and/or us To perform services on our behalf (including processing, maintaining, and collecting Personal Information) |
| Personal Information described in Cal. Civ. Code § 1798.80(e) | Service providers that help us to run our business Governmental authorities | To open and maintain your application records To assess your eligibility for employment To communicate with you regarding your application |
| Characteristics of protected classifications | Service providers that help us to run our business Governmental authorities | To comply with applicable laws and regulations |
| Geolocation data | Service providers that help us to run our business | To improve our website, set default options, and provide you with a better application experience To protect the security of our website To detect and prevent fraud against you and/or us To perform services on our behalf (including processing, maintaining, and collecting Personal Information) |
| Audio, electronic, visual, thermal, olfactory, or similar information | Service providers that help us to run our business | To improve our services |
| Professional or employment-related information | Service providers that help us to run our business | To maintain your application records To perform services on our behalf (including processing, maintaining, and collecting Personal Information) |
| Non-public education information | Service providers that help us to run our business | To maintain your application records To perform services on our behalf (including processing, maintaining, and collecting Personal Information) |
| Sensitive Personal Information | Service providers that help us to run our business | To comply with applicable laws and regulations To perform services on our behalf (including processing, maintaining, and collecting Personal Information) |
IV. Submitting Requests Relating to Your Personal Information
If you are a resident of California, you have the right to submit certain requests relating to your Personal Information as described below. To exercise any of these rights, please submit a request through our webform or call us at 1-888-827-1889. Please note that, if you submit a request to know, request to delete or request to correct, you may be asked to log into your account or to provide 2-3 pieces of Personal Information that we will match against our records to verify your identity. You may designate an authorized agent to make a request on your behalf; however, you will still need to verify your identity directly with us before your request can be processed. An authorized agent may submit a request on your behalf using the webform or toll-free number listed above.
Right to Know. You have the right to know what Personal Information we have collected about you, which includes:
- The categories of Personal Information we have collected about you, including
- The categories of sources from which the Personal Information was collected
- Our business or commercial purposes for collecting, selling, sharing, or disclosing Personal Information
- The categories of recipients to which we disclose Personal Information
- The categories of Personal Information that we sold, and for each category identified, the categories of third parties to which we sold that particular category of Personal Information
- The categories of Personal Information that we disclosed for a business purpose, and for each category identified, the categories of recipients to which we disclosed that particular category of Personal Information
- The specific pieces of Personal Information we have collected about you
Right to Delete Your Personal Information. You have the right to request that we delete Personal Information we collected from you, subject to certain exceptions.
Right to Correct Inaccurate Information. If you believe that Personal Information we maintain about you is inaccurate, you have the right to request that we correct that information.
Right to Opt Out of Sales and Sharing of Personal Information. You have the right to opt out of the sale of your Personal Information, and to request that we do not share your Personal Information for cross-context behavioral advertising. To opt-out, please click on “Do Not Sell/Share My Info” at the bottom of the relevant website. If you choose to use the Global Privacy Control (GPC) browser signal, you will only be opted out of online sales or sharing of Personal Information (if any), and will need to turn it on for each browser you use.
Right to Non-Discrimination for the Exercise of Your Privacy Rights. If you choose to exercise any of your privacy rights under the CCPA, you also have the right not to receive discriminatory treatment by us, including retaliation against you as an employee, job applicant, or independent contractor.
V. How to Contact Us
If you have any questions about how ServiceMaster handles your Personal Information, please contact us at:
Phone: 1-888-827-1889
Last Updated: May 30, 2023