Mission, Vision and Values
At ServiceMaster, our mission is to simplify and improve the quality of our customers’ lives. It just makes sense: Our company’s success begins and ends with the customer experience. Providing world-class service that gets people talking about our brands means focusing on every aspect of the customer experience – from the first sales call, to the first time we show up at a customer’s home, to the billing process, to the follow-up call or visit.
Of course, the single most important factor in driving a world-class customer experience is recruiting and retaining the best talent. Part of our commitment to delivering exceptional customer experiences lies in creating a diverse and inclusive workplace where all associates have an opportunity to do their best, follow the highest ethical standards, reach their potential and contribute to our success.
When we do these things, everyone wins. We’ll create more opportunities for associates and more opportunities to serve more customers in all of our businesses. By staying true to our mission, we will achieve our vision to be a rapidly growing, best-in-class service provider. We will be the best place to work and invest.
All of this rests on our foundation – the ServiceMaster values. ServiceMaster operates under a set of values that connects our rich heritage to a bright future. Being the best place to work and invest also means following the company’s Code of Ethical Business Conduct. The code isn’t just a set of policies; it’s a reflection of our company values and the way we want to operate – with customers, suppliers and each other. It’s about doing the right thing, every time.
Ethical behavior helps keep us in compliance with the law, but it’s about much more than that. Ethical conduct is good for business. Companies with a strong ethical culture are the kind of companies that customers want to do business with. Operating ethically also helps us create stronger, healthier relationships inside our company. Companies with high ethical standards tend to attract and retain great talent. Together, we know we’ll only improve our reputation as the best place to work and the best place to invest.
Nothing’s more important to our success than building a culture of integrity, respect, diversity and inclusion, and high ethical standards. We won’t always be perfect, but we will always operate ethically, in the best interests of our associates and our customers.
We have terrific associates who are passionate about our brands and equally passionate about our customers. They see every touch point as an opportunity to provide services they’re proud to recommend to friends and family; to build a company where they’re proud to work; and to create the best place to invest.